Privacy Policy
At Knights Plumbing and Drain, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services, including through SMS and text messaging as part of our 10DLC (10-Digit Long Code) registration.
Information We Collect
We may collect the following types of information when you interact with our services:
- Personal Information: This includes your name, phone number, email address, and any other information you provide when you sign up for our services or contact us.
- Usage Data: We may collect information about how you interact with our services, including message history, response rates, and any preferences you express.
How We Use Your Information
We use the information we collect to:
- Provide and manage our services, including sending text messages related to your service requests or updates.
- Improve our services and customer experience.
- Communicate with you, including responding to your inquiries or sending important updates.
SMS Communications: Send you SMS notifications, alerts, and promotional messages if you have opted in. You can opt out at any time by following the instructions in the messages.
No Sharing or Selling of Your Information
We do not share, sell, or otherwise disclose your personal information to third parties. Your information is used solely by Knights Plumbing and Drain for the purpose of providing our services to you.
Data Security
We take the security of your information seriously. We implement industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
Your Choices
You have the right to opt out of receiving communications from us at any time by following the instructions provided in our messages or contacting us directly. For SMS communications, you can opt out by replying "STOP" to any message you receive from us.
TCPA and CTIA Compliance
We comply with the Telephone Consumer Protection Act (TCPA) and CTIA guidelines for SMS marketing. By opting into our SMS communications, you consent to receive messages from us. You can opt out at any time.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us.
